At HSM Skincare Brand, due to the hygienic and sensitive nature of skincare products, we generally do not accept returns or exchanges. However, certain exceptions may apply under specific conditions.

 

 

You may qualify for a refund or exchange if:

 

 

You received an incorrect item, damaged item, or part of your order is missing.

 

Please contact our customer support team within 24 hours of receiving your order.

 

Kindly provide your order number along with clear photos of the items received for verification.

 

 

For safety and hygiene reasons, we do not accept:

 

Opened or used skincare products

 

Products damaged after delivery

 

Returns requested after the stated timeframe

 

 

We appreciate your understanding and support for HSM Skincare Brand.